Testimonials – Henrico Sports & Entertainment Authority

Robert W. Taylor Executive Director Kornblau Real Estate & Risk Management and Insurance Programs, Virginia Commonwealth University

“What we encountered at HSEC exceeded all expectations. From our first meetings, the staff welcomed us without hesitancy or disclaimers, but with an unshakable “can-do” attitude. Every question had an answer, and every concern was met with a solution. It felt less like renting a venue and more like partnering with a team invested in our success.
The facility itself was nothing short of ideal. We hosted more than 1,800 attendees, and the HSEC handled it with grace and efficiency. The layout allowed for a clear division between our main program—featuring speakers and round tables—and our sponsor showcase, which lit up in a bright, open space that did justice to our 100+ vendors. Despite ongoing construction at the time, parking — typically the event planner’s perpetual troublespot — was abundant, accessible, and seamless.

But what truly set this experience apart was the people. The collaboration across teams—from the HSEC staff to the Henrico Sports & Entertainment Authority, RMC Events, and even Henrico County Police—was remarkable. Everyone pulled in the same direction, working behind the scenes with a quiet professionalism that allowed the spotlight to remain exactly where it belonged: on the event itself.

We came in hopeful, and we left convinced. The Henrico Sports and Events Center has now reset our expectations even higher.”

Sally Fotovat, Director of Operations, FutsalRVA

“Our overall experience hosting a 196-team Futsal event at the Henrico indoor facility was outstanding. Managing an event of this size requires strong coordination and reliable infrastructure, and the venue delivered on all fronts. The environment was energetic, well-organized, and welcoming for both participants and spectators.

The facilities not only met but exceeded our expectations. The indoor hard courts were in excellent condition—clean, well-maintained, and ideal for high-level Futsal play. The layout supported efficient movement between games, and the building amenities comfortably accommodated a large number of players, coaches, officials, and families.

Some of the most beneficial aspects included the quality of the court surface, clear and professional Futsal markings, ample seating, and well-placed restrooms and concessions. The layout allowed us to keep matches running on schedule, and the overall facility setup helped create a smooth flow for teams and fans throughout the day.

The Henrico staff were phenomenal partners in the success of this large-scale event. From initial planning and coordination through to event execution, they were responsive, flexible, and proactive. Their support with logistics, facility readiness, and day-of assistance ensured the event ran efficiently and professionally. We truly appreciated their dedication and teamwork.”

Kevin Baker, USA Ultimate Volunteer Regional Director

“Glover Park is an outstanding facility for college ultimate frisbee, and the Henrico Sports & Entertainment Authority and Henrico R&P are phenomenal partners to USA Ultimate and its local volunteers. The conveniently laid out, well-sized artificial turf fields, lined for our sport’s dimensions, combined with ample parking and well-maintained restroom facilities are near second to none. We have always felt supported with the supplies and equipment requested and the assistance available on the weekend when issues arise. We look forward to continuing and expanding our relationship.”

John McPhail, USA Softball of VA

“USA Softball of VA, Inc began working with Henrico County in 2017. Since that time that has become a partnership between USA Softball of VA, Inc and Henrico County. We have worked together to not only provide quality softball events to the teams in Virginia but teams from all over the country. Both parties have a vested interest in attracting both out of town teams and local teams to Henrico County for Sports Tourism.

The constant communication that Henrico County has with us year round is one of the many examples of how we are working together to provide a wonderful experience for all. The facilities and staff that works at these facilities has always been not only top in the Commonwealth of Virginia but in the country.

In July of 2022 the hard work and dedication that Henrico County has placed on youth fastpitch softball was rewarded with USA Softball’s top tier National Championship being awarded to them by a voting council of 300 members.

The USA Softball 12U Girls Fastpitch Class A National Championship was held in Henrico County from July 19-24, 2022. Evaluations were completed by USA Softball National Staff Representatives from Oklahoma City concerning this tournament. The ratings revealed that Henrico County was one of the top tournament hosts in the nation. At the USA Softball Council Meeting held in Shreveport, LA on November 12-16, 2022 Henrico County was presented with the 2022 James Farrell Award of Excellence that recognizes localities that do an outstanding job of hosting USA Softball National Championship Finals.”

Allison Douthat, Director, Xtreme Heights Gymnastics Booster Club, Inc.

“Our overall experience at HSEC has been wonderful! The staff are all great to work with. We always have everything we need. It is nice having the rooms available for our coaches/judges, and it is also nice having the bathrooms available on the floor for our athletes. It is also nice to be able to use the ticket booth. Mike with the AV stuff has been amazing!!! It is such a nice touch to be able to use the Jumbotron to display scores, and to be able to do some live feed. They [the team] is always checking in with us to see if we need anything and making sure all the logistics are in place before the event.”

Jon Laaser – President & Founder of Laaser’s Ladybug Society and COO of Performance Pickleball RVA

“We host all of our large-scale events within Henrico County, quite simply because that gives us the opportunity to work with their top-notch staff. Doing so guarantees us maximum effort on their part to ensure our success. They are incredible at molding their resources and expertise to our specific event needs. Without exception they have been an integral part of our events becoming the industry standard. I highly recommend hosting your event in Henrico, just not on our dates haha!”